Privacy Policy

1. Information We Collect

When you visit our website, contact us, or make a reservation, we may collect information including:

• Your name
• Email address
• Telephone number
• Billing information
• Reservation and stay details
• Number of guests and other information associated with your reservation
• Messages or other information you provide when communicating with us
• Technical information associated with use of our website, such as browser, device and basic website usage information

We only collect information that is reasonably necessary to operate our website, manage reservations, communicate with guests and provide our services.

2. Payment Information

Direct-booking payments are processed securely through GuestyPay or another authorized payment-processing provider used by Kelowna Cabin Rentals.

Payment processors may collect and process payment card information in accordance with their own privacy and security practices.

Kelowna Cabin Rentals does not intentionally store complete credit card numbers on our website.

3. How We Use Your Information

We may use personal information to:

• Process and manage reservations
• Process payments, refunds and applicable charges
• Communicate with you before, during and after your stay
• Provide check-in information and other information relating to your reservation
• Respond to questions or requests
• Maintain the security and operation of our properties and website
• Prevent or investigate fraudulent or unauthorized transactions
• Maintain appropriate business and financial records
• Comply with applicable legal, tax and regulatory requirements

We will not sell your personal information.

4. Service Providers

We may use trusted third-party service providers to help operate our website, booking system and accommodations.

This may include providers involved in:

• Reservation management
• Payment processing
• Website hosting
• Email and guest communications
• Website analytics
• Fraud prevention and security

These providers may process personal information as necessary to provide their services.

For direct reservations, Guesty provides reservation-management technology and GuestyPay may process payments.

5. Cookies & Website Information

Our website may use cookies or similar technologies that help the website function properly, understand how visitors use the site, remember preferences and improve the website experience.

Some third-party services incorporated into the website may also use cookies or similar technologies.

Browser settings can generally be used to restrict or disable cookies; however, doing so may affect the operation of certain website features.

6. How We Protect Your Information

We take reasonable administrative and technical measures to protect personal information from unauthorized access, loss, misuse or disclosure.

Our website uses secure HTTPS encryption when information is transmitted between your browser and the website.

Payment information submitted during direct booking is handled through our secure payment-processing provider rather than being stored directly on the Kelowna Cabin Rentals website.

No method of electronic transmission or storage can be guaranteed to be completely secure, but we take reasonable measures appropriate to the information we handle.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing reservations, maintaining business and financial records, resolving disputes and meeting applicable legal, accounting and tax requirements.

Information that is no longer reasonably required will be deleted, anonymized or securely disposed of where appropriate.

8. Sharing & Disclosure

We do not sell or rent guest personal information.

Personal information may be shared with service providers where reasonably necessary to operate our booking and payment systems or provide services associated with a reservation.

We may also disclose information where required by law, court order or other lawful authority, or where reasonably necessary to protect against fraud, security threats or unlawful activity.

9. Your Privacy Rights

Depending on applicable law, you may have the right to request access to personal information we hold about you and to request that inaccurate information be corrected.

You may also contact us with questions or concerns regarding how your personal information is handled.

Requests can be submitted using the contact information below. We may need to verify your identity before responding to certain requests.

10. Third-Party Websites & Services

Our website may contain links to or integrate with third-party websites and services.

Kelowna Cabin Rentals is not responsible for the privacy practices of independent third-party websites. We encourage visitors to review the privacy policies of those services when providing personal information directly to them.

11. Children’s Privacy

Our website and direct-booking services are intended for adults making accommodation reservations.

We do not knowingly collect personal information directly from children through our website except where information is provided by a parent or guardian as reasonably necessary in connection with a reservation.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, booking systems, service providers, business practices or applicable requirements.

The current version and its most recent update date will be posted on this page.

13. Contact Us

Questions, concerns or requests regarding this Privacy Policy or the handling of personal information can be directed to: